Beginner’s Guide: How to Use the Ride-Hailing App “Grab”
- Erik & Aya
- Oct 17
- 4 min read
Grab is an essential app for getting around in Malaysia.
It’s a ride-hailing app that works just like a taxi and is widely used by both tourists and long-term residents. If you’re wondering, “Is it okay even if it’s my first time using it?” — don’t worry. This guide explains everything clearly, from downloading the app to how to actually use it, along with key tips for staying safe.
1. What is Grab?
Grab is a ride-hailing app available in Malaysia and many other Southeast Asian countries. Compared to taxis, it’s easier to book, you can check the fare in advance through the app, and all drivers are registered with Grab, making it safe, reliable, and transparent.
In addition to ride-hailing, Grab also offers food delivery and shopping services, making it an essential part of daily life in the region. Whether you’re living in Malaysia or traveling to neighboring Southeast Asian countries, Grab is a convenient app to have.
2. How to Download and Register the App
Search for “Grab” on the App Store or Google Play and download it.
Enter your phone number and complete the SMS verification.
Register your name and email address.
Set up your payment method (credit card / debit card / GrabPay / cash).
🤔 Which phone number should I use to register — my home country number or a Malaysian number?
💡 For travelers: Register with your home country phone number.
💡 For long-term residents: Register with a Malaysian phone number after you arrive.
🧳 For Travelers
If you register with your home country phone number, you can keep the same account even after returning home. This is convenient for frequent travelers, as you can use your previously registered account on future trips to Southeast Asia without going through extra procedures.
🏠 For Long-Term Residents
By registering with a Malaysian SIM or eSIM, SMS verification will be smoother. In addition, when you book a ride, drivers may call to confirm your exact pickup location if they have trouble finding you. With a local phone number, these calls are treated as domestic communication, making it easier and more reliable to coordinate.
🤔 Which payment method should I choose (credit card / debit card / GrabPay / cash)?
💡 For Travelers: Use cash or register a credit/debit card.
💡 For Long-Term Residents: Register a card or use GrabPay.
Features of Each Payment Method
💵 Cash
Easiest option for beginners
Simply pay in cash when you get off the ride or receive your delivery
Requires handling coins and change
💳 Credit Card / Debit Card
Once registered in the app, payments are processed automatically
No need for change — completely cashless
If using a Japan-issued card, foreign exchange fees may apply
📱 GrabPay (in-app wallet)
Requires a local phone number (recommended for long-term residents)
Identity verification needed (passport, ID, etc.)
Eligible for promotions and discounts
Requires topping up balance — usually via local credit card or online banking
3. Set the App to Your Native Language
Open the Grab app.
Tap the person-shaped icon in the top right corner.
Go to General → Language → your native language and select.
Now the app will switch to your chosen language display. However, not all sections are available in that language — quite a few parts remain in English only.
4. How to Book a Ride
Open the Grab app and select Car → Transport.
Enter your destination in “Where to”.
Choose your pickup location from the automatically detected options.
Select your car type (Standard/JustGrab, Standard 6-seater, Standard Plus, Premium, etc.).
Check the fare and tap Book.
The driver’s details (name, car model, license plate) will appear — confirm them carefully.
When the car arrives, get in and enjoy your ride! 🚗
⚠️ Note: During peak hours, it may take longer to find a driver, and fares can be higher than usual due to demand.
5. Payment Methods
Cash: Pay the driver directly when you get off.
Card / GrabPay: Payments are processed automatically within the app, making it convenient.
6. Tips for Using Grab Safely
Always double-check the license plate and driver’s name before getting in.
If you feel uneasy, use the “Share My Ride” feature to share your location with family or friends.
At night or when traveling alone, try to get picked up in a well-lit area.
Make sure you have internet access and a working smartphone, as these are essential for using Grab.
7. Other Convenient Grab Services
GrabFood: Order meals and have them delivered to your doorstep.
GrabMart: Get groceries or convenience store items delivered.
GrabExpress: A delivery service for parcels and documents.
Jaya Grocer Loyalty Programmes: Collect loyalty points when shopping at Jaya Grocer.
👉 How to collect points:
Tap the person-shaped icon in the top right corner.
Go to Partner Loyalty Programmes → Jaya Grocer.
Scan the barcode at checkout to earn points.
Grab is not only for getting around — it’s an app that supports many aspects of daily life. Even if you’re a first-time user, once you download the app and learn the basics, you can use it with confidence. Many of you may already be familiar with Grab, but this guide is here to help make your life in Malaysia even more convenient.
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